This policy sets out how ATKINSONS (NE) Limited makes sure work is safe, compliant and finished properly, first time.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement of intent
ATKINSONS is committed to delivering building, maintenance and trade work that meets our customers' requirements, complies with the law and relevant standards, and is finished to a high standard first time.
Quality is managed as part of every job, not checked at the end. It carries equal weight to safety, programme and cost.
2. Our people
We employ our trades directly rather than subcontracting, so we control the competence, supervision and standards of every stage of the work.
Tradespeople hold the qualifications and registrations their work requires, including Gas Safe registration for gas work and NICEIC or NAPIT approval for electrical work. Registrations are checked annually.
We invest in training and take on apprentices every year, so standards are passed on and kept up.
3. Before work starts
Every job starts with a clear written quote that sets out what is included, what is assumed and what is excluded, with a payment structure agreed in advance.
Where work needs drawings, structural design, planning permission or building control approval, these are in place before construction starts.
Materials are ordered from established suppliers and checked on delivery against the specification.
4. During the work
Each project has a named person responsible for it. Work is supervised and checked at key stages, including before anything is covered up.
Customers are kept informed of progress and of any change that affects the scope, cost or programme, and changes are agreed before they are carried out.
5. Handover
Completed work is inspected before handover. Relevant gas, electrical and building control certificates are issued to the customer.
Snags are recorded and put right promptly.
6. Learning and improvement
Complaints, snags, defects and customer feedback are recorded and reviewed by management so the causes are understood and the same problem does not happen twice.
This policy sets out how ATKINSONS (NE) Limited manages the environmental impact of its work, its vehicles and its waste.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement of intent
ATKINSONS recognises that building and maintenance work affects the environment, and is committed to reducing that impact wherever it is practical to do so.
We will comply with all applicable environmental legislation as a minimum.
2. Waste
We meet our duty of care for waste under the Environmental Protection Act 1990. Waste is removed by licensed carriers to permitted sites, with waste transfer records kept.
Materials are separated and recycled where practical, including metals, timber, cardboard, plasterboard and inert waste.
Hazardous waste, including asbestos, is identified, handled and disposed of only by those competent to do so, in line with the relevant regulations.
3. Vehicles and travel
Jobs and routes are planned to reduce unnecessary mileage across our fleet.
Vehicles are serviced and maintained to keep fuel use and emissions down, and engines are not left idling.
4. Materials and energy
Materials are ordered carefully to limit waste and over-ordering. Responsibly sourced products are chosen where available.
We help customers reduce their own energy use through insulation, efficient heating, heat pumps, solar panels and EV charging.
5. Pollution prevention
Sites are managed to prevent pollution of drains, watercourses and land, including the safe storage of fuels, oils and chemicals.
Noise and dust are controlled, particularly in occupied homes and residential streets.
This policy sets out the approach of ATKINSONS (NE) Limited to preventing modern slavery and human trafficking in its business and supply chain.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement
ATKINSONS has a zero-tolerance approach to modern slavery, forced or compulsory labour, and human trafficking.
This statement is published voluntarily. The business is below the turnover threshold at which a statement is required under section 54 of the Modern Slavery Act 2015, but we believe it matters.
2. Our business
We employ our own people directly on lawful terms of employment. Right-to-work checks are carried out on everyone we employ.
Everyone is paid at least the National Minimum Wage or National Living Wage, is free to leave their employment, and is not required to pay any fee or deposit to work for us.
3. Our supply chain
We buy materials from established UK merchants and suppliers and expect them to meet the same standards.
Where we have reason for concern about a supplier, we will investigate and, if necessary, stop using them.
4. Reporting concerns
Anyone with concerns can raise them in confidence with the Managing Director. Concerns will be investigated and, where appropriate, reported to the police or the Modern Slavery Helpline.
This policy sets out the commitment of ATKINSONS (NE) Limited to fair treatment for employees, job applicants and customers.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement of intent
ATKINSONS is committed to treating everyone fairly and with respect: employees, apprentices, job applicants, customers and anyone we work alongside.
2. Protected characteristics
We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, in line with the Equality Act 2010.
3. Employment
Recruitment, training, pay, promotion and other decisions are based on ability, qualifications and performance.
Bullying, harassment and victimisation are not tolerated and are dealt with under our disciplinary procedure.
Reasonable adjustments are made for employees and applicants who need them.
4. Customers
We make reasonable adjustments for customers who need them, including extra time, clear explanations and involving a family member or carer where the customer wishes.
This policy sets out how ATKINSONS (NE) Limited prevents bribery and corruption in the way it wins and carries out work.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement
ATKINSONS does not offer, pay, request or accept bribes in any form, directly or through anyone acting on our behalf. We comply with the Bribery Act 2010.
2. Gifts and hospitality
Gifts and hospitality given or received must be modest, occasional, and never intended or likely to influence a business decision.
Anything beyond that must be approved in advance by the Managing Director and recorded.
3. Records
Accurate records are kept of our financial dealings. No payment is made without a legitimate business reason and proper documentation.
4. Raising concerns
Concerns can be raised in confidence with the Managing Director. No one will suffer for refusing to pay a bribe, or for reporting a concern in good faith.
This policy sets out how ATKINSONS (NE) Limited handles personal information. Full details for customers are in our privacy policy.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement
ATKINSONS processes personal data lawfully, fairly and securely in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
2. What we collect and why
We collect only the personal information we need to respond to enquiries, quote for, carry out and support work, and to meet our legal obligations, such as issuing certificates.
We do not sell personal data.
3. Security and retention
Personal data is kept secure, access is limited to those who need it, and it is kept no longer than necessary.
4. Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it. Contact enquiries@atkinsonsgroup.co.uk.
Full details are set out in our privacy policy at atkinsonsgroup.co.uk/privacy-policy.
This policy sets out how ATKINSONS (NE) Limited protects children and adults at risk when working in homes, schools, care settings and community buildings.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement
Our work takes us into people's homes and into buildings where children or adults at risk may be present. We take our responsibility to keep them safe seriously.
2. Conduct
Our people are identifiable in branded clothing and vehicles and carry ID. They behave professionally and respectfully at all times.
Staff avoid being alone with children or adults at risk wherever possible, and follow the site rules of schools, care homes and similar settings.
3. Protecting customers
We never ask for cash payments on the doorstep and never pressure anyone into agreeing to work.
We make extra time for customers who need it, and welcome a family member or carer being involved in decisions.
4. Reporting concerns
Any safeguarding concern, whether raised by or about a member of staff, is reported to the Managing Director without delay and, where appropriate, to the local authority or the police.
This procedure sets out what to do if something is not right, and what ATKINSONS (NE) Limited will do about it.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. How to complain
Tell us as soon as you can. Call 0191 369 2405 or email enquiries@atkinsonsgroup.co.uk, giving your name, address and a short description of the problem.
2. What we will do
We will acknowledge your complaint within 2 working days.
We will investigate, which may include a visit to look at the work, and aim to give you a full response, or a clear plan to put things right, within 10 working days.
3. If you are still not happy
Your complaint will be reviewed by the Managing Director.
If we still cannot resolve it together, we will explain the independent options open to you, including dispute resolution through the schemes we are members of.
4. Learning from complaints
Complaints are recorded and reviewed by management so we can learn from them.
This policy sets out how people working for ATKINSONS (NE) Limited can raise concerns about wrongdoing safely.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Statement
Anyone working for ATKINSONS can raise a concern about wrongdoing without fear of reprisal. This includes safety risks, fraud, bribery, environmental harm, mistreatment of people, or any breach of the law.
2. How to raise a concern
Concerns can be raised with a supervisor or directly with the Managing Director, in person or in writing, and will be treated in confidence.
3. What happens next
Every concern is taken seriously and investigated. The person raising it will be told what action has been taken, as far as is appropriate.
4. Protection
Staff who raise a concern in good faith are protected under the Public Interest Disclosure Act 1998 and will not suffer any detriment for doing so.
This policy sets out the rules of ATKINSONS (NE) Limited on drugs and alcohol at work.
Adopted 26/09/2026 · Next review 26/09/2027 · Approved by Dale Atkinson, Managing Director
1. Rules
No one may work, drive a company vehicle, or operate tools or plant while under the influence of alcohol or drugs, including prescription medication that affects their ability to work safely.
Alcohol and illegal drugs are not permitted on site, in company vehicles or on customer premises.
2. Breaches
Breaches are treated as gross misconduct under our disciplinary procedure.
3. Support
We will support anyone who comes forward with a problem before it affects their work or safety.
