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Commercial maintenance contractors. North East based. UK-wide.

24/7 all-trades cover for councils, housing associations, charities, care settings and businesses across the North East. Planned and reactive maintenance, voids, fit-outs and multi-site programmes, all under one contract.

Gas SafeNICEICNAPITTrustMarkConstructionlineCHAS£10m insured24/7 manned phones
Who we work with

Trusted by businesses and organisations across the North East.

Durham County Council Sunderland City Council Nissan Hartlepool United FC GLOW. True Padel Durham
Commercial maintenance

One contractor. Every trade. Every site.

ATKINSONS is an all-trades commercial maintenance contractor working across the North East and, for multi-site clients, the whole of the UK. We deliver planned and reactive maintenance, voids turnaround, fit-outs and refurbishments for councils, housing associations, charities, care providers and businesses, with every trade on our own books.

That means one point of contact, one set of compliance documents, and one firm accountable for the whole estate, instead of juggling separate suppliers for gas, electrical, building, roofing and grounds. Our phones are manned 24/7, our trades are qualified and certified, and we carry £10m public and employer's liability insurance.

Who we support

Built for organisations, not just homes.

Councils & public bodies

Council maintenance contractors for responsive repairs, planned works and compliance across public buildings and housing stock.

Housing associations

Responsive repairs, voids turnaround and planned maintenance for social and affordable housing providers.

Care providers

Care home maintenance contractors delivering compliant works in occupied settings, planned around residents and staff.

Charities

Charity building maintenance delivered cost-consciously, keeping community facilities safe, compliant and open.

Businesses

Offices, retail, leisure and industrial units kept running with planned and reactive cover under one SLA.

Managing agents

Single point of contact for managed estates and portfolios, with reporting that fits your governance.

ATKINSONS reactive maintenance contractor on a commercial contract in Durham
Reactive maintenance

Reactive maintenance contractors. 24/7, every trade.

When something fails, you need it fixed fast, not passed between contractors. As reactive maintenance contractors covering Durham and the wider North East, we respond to breakdowns, leaks, electrical faults, heating failures, security and make-safe work, with agreed response times to suit your contract.

Our call centre is manned around the clock, and because every trade is in-house, one call covers any fault.

  • 24/7 manned call centre with engineer dispatch
  • Agreed response and fix times (SLAs)
  • All trades in-house: plumbing, electrical, building, roofing
  • Full reporting and compliance certificates
Planned maintenance contractors North East carrying out scheduled works
Planned maintenance

Planned maintenance contractors. Ahead of the breakdown.

The cheapest repair is the one you never need. As planned maintenance contractors across the North East, we keep buildings safe, compliant and in good order through scheduled servicing, inspections, certificates and cyclical repairs, planned in advance rather than waiting for things to fail.

We agree schedules of rates, programmes and reporting up front, across single buildings or multi-site portfolios.

  • Cyclical and preventative maintenance programmes
  • Gas, electrical and fire compliance managed
  • Schedule-of-rates pricing
  • Multi-site programmes with one point of contact
ATKINSONS voids turnaround work for a housing provider
Voids & turnaround

Voids & turnaround. Re-let, faster.

Empty properties cost money every day they sit unlet. We turn voids around quickly and to a lettable standard, coordinating every trade in-house so there's no waiting between contractors. Clearance, repairs, certificates, decoration and making good, handled as one job.

Ideal for housing associations, councils and private landlords with portfolios to keep occupied.

  • Fast voids turnaround to lettable standard
  • Gas and electrical certificates included
  • Clearance, repairs, decoration and making good
  • Portfolio-wide programmes
Care home maintenance contractors working in an occupied care setting
Care & charities

Care settings & charities. Sensitive, compliant.

Maintenance and refurbishment in occupied care homes, supported living, charity facilities and community buildings demands a careful approach. As care home maintenance contractors, we plan works around residents, staff and service users, with the right checks and a respectful team.

For charities, we deliver charity building maintenance cost-consciously, keeping facilities safe and open without stretching tight budgets.

  • Works planned around occupied settings
  • DBS-checked, considerate operatives
  • Accessible adaptations and DDA works
  • Cost-conscious delivery for charity budgets
Completed commercial fit-out and refurbishment by ATKINSONS
Fit-out & refurbishment

Fit-outs & refurbishments. Open on time.

From office and retail fit-outs to full commercial refurbishments, we deliver projects to a fixed programme with every trade in-house. Partitions, electrics, data, mechanical, flooring, joinery and finishes, all under one accountable contractor and one Contracts Manager.

We work around your operation, phasing the work and going out of hours where needed to keep you trading.

  • Office, retail, leisure and care fit-outs
  • Full commercial refurbishments
  • Delivered to a fixed programme
  • Works phased around your operation
Compliance & insurance

Procurement-ready. Properly covered.

£10m insurance

£10m public and employer's liability insurance, with certificates available on request.

Accreditations

Gas Safe, NICEIC, NAPIT, TrustMark and Trading Standards Approved, with certification issued for all notifiable work.

Health & safety

NEBOSH-informed safety management, RAMS provided, CDM 2015 duties understood. See our health & safety policy.

Certification & reporting

Gas, electrical and fire compliance documented, with reporting to suit your governance and audit needs.

How SLAs work

Clear terms. Measured delivery.

An SLA (service level agreement) sets out exactly what we'll deliver and how fast, so there's no ambiguity for either side. We agree the detail with you up front and report against it, every time.

How we contract

Simple to procure. Simple to run.

01

Scope

Site survey or portfolio review. Requirements documented, compliance needs flagged early.

02

Price

Fixed quote or schedule of rates, in writing. PQQ and accreditation documents supplied on request.

03

Deliver

Named Contracts Manager, agreed SLAs, our own trades on site. Reporting that suits your governance.

04

Maintain

Planned programmes and 24/7 reactive cover under one contract, one number, one accountable firm.

For procurement

Documents available on request.

We're used to pre-qualification and tender processes and can supply the documents your procurement team needs to onboard us as an approved contractor:

Request a contractor pack

Procuring a maintenance contractor? Start here.

Tell us about your estate and what you need, and we'll send a contractor pack with our accreditations, insurance, schedule of rates and policies, plus arrange a call with our commercial team. Prefer to talk now? Call 0191 369 2405.

✓ £10M INSURED ✓ 24/7 COVER ✓ PQQ READY

We'll respond within one working day. See our privacy policy.

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Questions we get asked

Commercial maintenance. Straight answers.

Do you work as a commercial maintenance contractor across the North East?

Yes. We're commercial maintenance contractors covering the whole North East, from Durham, Sunderland and Newcastle out across the region, with UK-wide coverage for multi-site clients. Planned and reactive maintenance, voids, fit-outs and refurbishments under one contract.

Do you offer reactive maintenance in Durham?

Yes. As reactive maintenance contractors in Durham and the wider North East, we operate a 24/7 manned call centre and dispatch our own trades, with agreed response times to suit your SLA.

Can you provide planned maintenance contracts?

Yes. As planned maintenance contractors across the North East, we deliver scheduled, cyclical and preventative maintenance with schedules of rates, programmes and reporting agreed up front, for single sites or portfolios.

Do you work in care homes and charities?

Yes. We're experienced care home maintenance contractors and deliver charity building maintenance, planning works sensitively around occupied settings with DBS-checked operatives and full compliance.

Do you work for councils?

Yes. As council maintenance contractors we deliver responsive repairs, planned works, voids and compliance across public buildings and housing stock, with reporting to suit public-sector governance.

Are you insured and accredited for procurement?

Yes. We carry £10m public and employer's liability insurance and hold Gas Safe, NICEIC, NAPIT, TrustMark and Trading Standards Approved accreditations. We supply insurance certificates, RAMS, policies and PQQ responses on request.

How do your SLAs work?

We agree response and fix times by priority, schedule-of-rates or fixed pricing, a named Contracts Manager, and an agreed reporting format, then measure and review KPIs with you.

How do I get a contractor pack?

Use the request form on this page or call us. We'll send our accreditations, insurance, schedule of rates and policies, and arrange a call with our commercial team.

Got a job?

Tell us. We'll come and look.

Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across Durham, Sunderland and Newcastle.

Phones manned now 0191 369 2405

Or email enquiries@atkinsonsgroup.co.uk

No call-out charge for quotes. Fixed prices, in writing.