When the boiler stops, you want it fixed today and fixed properly. Our Gas Safe engineers carry common parts, diagnose the actual fault and tell you the cost before they carry on.
If a boiler is beyond economic repair, we say so, and our installation team can quote for a replacement.
In Tyneside flats across Heaton, Fenham and Sandyford, each flat usually has its own boiler, often squeezed into a kitchen cupboard or the loft, with the flue running through a shared wall or roof. We check the flue and ventilation every time.
Larger houses in Jesmond and Gosforth often have system boilers with hot water cylinders and long pipe runs, which bring their own faults: sticking valves, airlocks and tired pumps.
We work across Newcastle from our Durham and Sunderland bases, with vans on Tyneside every day. Planning and building control are handled by Newcastle City Council.
The people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
A real person answers in office hours, with an emergency line out of hours. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
Every job gets a site-specific risk assessment and method statement. Download a sample for this type of work, and our health and safety policy. All documents →
Often, yes. No heating or hot water calls are prioritised. Ring 0191 369 2405 and we will tell you honestly how soon we can get there.
Yes, including Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann and older models.
We tell you the call-out and diagnosis cost up front, then agree the repair price before doing the work.
If parts are obsolete, repairs keep recurring or the boiler is very inefficient, replacing it can be better value. We will give you both options honestly.
Yes, across Newcastle.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405. Office hours Mon to Fri 8am to 5pm, Sat 9am to 1pm.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across the whole North East.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
