We survey first, then recommend a boiler sized for your home and your hot water use. Too big wastes gas, too small leaves you short of hot water.
Installation normally takes one to two days for a like-for-like swap, a little longer if the boiler is moving or we're converting from an old system. We flush the system, fit a filter, set up the controls and show you how it works.
You get the Gas Safe certificate, building control notification and manufacturer warranty registration.
A lot of the housing in Heaton, Jesmond, Sandyford and Fenham is Tyneside flats: two separate flats in one terrace, each with its own front door. That matters for this work. The upstairs and downstairs flats usually have separate supplies and meters, pipe and cable runs share the same floor void, and access to the loft or the back yard can belong to only one of the two. We work around that, and we talk to the neighbour in the other flat when a job affects them.
For boilers, the flue position is often the tricky part in a Tyneside flat or a narrow terrace: it has to be a safe distance from windows, doors and the neighbour's property. We check this at the survey so there are no surprises on the day.
We work across Newcastle from our Durham and Sunderland bases, with vans on Tyneside every day. Planning and building control are handled by Newcastle City Council.
The people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
Real people answer, day or night. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
It depends on the boiler and how much pipework changes. Our new boiler cost guide gives typical ranges, and we fix the price after a free survey.
Usually one to two days for a straight swap, longer if the boiler moves or the system changes.
Yes. The main things we check are the flue route and the gas supply, which may need upgrading.
Yes, for suitable homes. Our heat pump page and grants guide explain the options.
Yes, the manufacturer's warranty, registered by us, plus our own workmanship guarantee.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405, manned 24/7.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across Durham, Sunderland and Newcastle.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
